Get Training in Mediation

Become a more effective facilitator of interpersonal and group conflicts.

MetroMediation offers highly-praised training for those who wish to learn and practice effective conflict resolution techniques in their personal or professional lives as well as for aspiring and practicing individual mediators, including both Mediator Training and Supervised / Mentored Mediation opportunities. We also offer conflict resolution workshops for organizations and businesses to help staff learn to manage interpersonal or organizational conflicts. We are proud to have been selected as trainers by local police, the US Environmental Protection Agency, the Federal Executive Board, the Massachusetts trial courts, and others.

Mediator Training

In our 36-hour Certificate Programs of Training in Mediation, you’ll develop facilitation and conflict-resolution skills through role plays, demonstrations, discussions, and other participatory exercises. These trainings, held over a two-week period at our Brookline Village location, also provide professional development that qualifies for Educator PDP, NASW, and LMHC credits.

Next Training: October 18-28, 2017

A weekday evening and all day Friday and Saturday for TWO CONSECUTIVE WEEKS

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Supervised / Mentored Mediation

To meet professional standards, mediators usually need to complete a supervised mediation experience (in addition to mediation training). MetroMediation offers exceptional supervised and mentored opportunities, far exceeding the standard, to new mediators or mediators who want to deepen and improve their practice. In our Supervised /Mentored Mediation program, participants observe an experienced mediator in action, co-mediate with program faculty and with fellow participants, are observed and receive critical feedback, and observe and respond to faculty and fellow participants’ mediations, all of which offers a tremendous skill-building opportunity.

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  • MetroMediation Training Faculty

    MetroMediation’s multi-disciplinary faculty includes lawyers, social workers, and others with a wealth of experience, training, and education in mediation and conflict resolution. Our core leaders and trainers include:

    Joshua Jacks, Director of MMS, has been mediating as well as training and supervising mediators for over 30 years at MMS, UMass Boston’s Graduate Program in Conflict Resolution, and other programs.

    Joan Sokoloff, MLS, LCSW, is M.M.S.’ founder and former director. Joan has worked as a mediator in both the public and private sectors since 1986 and currently advises M.M.S. in a variety of matters.

    Harry Manasewich, Senior Mediator and Founder of Human Factor Dispute Resolutions. His work addresses both interpersonal conflicts and larger scale public interest matters.

    Phillip Glenn, Ph.D., is a Professor of Communication Studies at Emerson College, Boston. He teaches courses in conflict, negotiation and organizational communication, and he conducts research on talk-in-interaction. He received his mediation training from MMS and is an MMS mediator and trainer.

    Don Greenstein, JD, a dispute resolver and trainer and an affiliate of the Boston Law Collaborative. He works in both private and governmental contexts and is a mediator and trainer for MMS.

    Pat Zonnenberg, JD, Attorney with over 12 Years of litigation and negotiation experience for business, industry, and government. MMS mediator, supervisor, and trainer.

    Essie Martsinkovsky, mediator, educator, and writer/performer. She is an alumna of the UMass Graduate Program in Conflict Resolution, and coordinates court programs at MMS.

    These and other trainers are mediators and educators experienced in a variety of settings, including non-profit programs, private practices, universities, businesses, court, or government programs.