As of February 2021 – The Brookline Center is currently conducting in-person client visits only in cases where clinical presentation dictates urgent in-person care. Due to the ongoing public health crisis, all visits that can be conducted via telehealth will remain as telehealth visits. If necessary, in-person visits are by appointment only and will be conducted in accordance with the following guidelines: 


Clients may NOT participate in in-person visits if any of the following criteria apply: 

  • A client is experiencing or has experienced any of the following symptoms in the past 48 hours: fever, chills, cough, shortness of breath, fatigue, muscle aches, body aches, headache, loss of taste or smell, sore throat, congestion, runny nose, nausea, vomiting or diarrhea. 
  • A client is NOT in compliance with the current Massachusetts Travel Order. 
  • A client has been advised by a government official or a healthcare practitioner to self-isolate or quarantine due to exposure or potential exposure to COVID-19 in the past 14 days. 
  • A client has tested positive for COVID-19 or has been told they have a probably COVID-19 infection by a government official or healthcare practitioner in the past 14 days. 
  • A client has been in close contact (defined by the CDC as 6-feet or closer for a cumulative total of 15 minutes within a 24-hour period) with a person who is known to have tested positive for COVID-19 or with anyone who has any symptoms consistent with COVID-19 within the past 14 days. 


Clients will be required to complete the Center’s “Client Screening Form” on the day of their visit before their scheduled appointment. For any clients unable to access the online form, clinicians can review and submit the form with a client during the check-in process prior to the client entering a Brookline Center building. Any additional attendees to a client appointment must also independently complete the screening form prior to entry. For clients under the age of 18, the screening form must be completed by a parent or guardian. 

The screening form can be found at:  

For clients unable to access via the links above, please contact your provider to arrange to complete the screening over the phone prior to your visit.  


Any client participating in an inperson visit that receives a positive COVID-19 test within 14 days of their visit is required to notify Lisa Leccacorvi, Director of Human Resources, immediately via email or phone ( or 857-576-8347). Staff who were in contact with the client will be notified of the positive test result. All medical information will be kept confidential in accordance with the Health Insurance Portability and Accountability Act (HIPAA). 

Should a Brookline Center staff member test positive within 14 days of an in-person visit, any clients that came into contact with that staff member will be notified to ensure they are able to take necessary precautions. 

As COVID-19 regulations continue to evolve, The Brookline Center may become legally required at some point to disclose that you and Center staff have been in contact, especially if either of us were to test positive or show signs of COVID-19 infection. If the Center is legally compelled to disclose information, the Center will inform you and will only provide the minimum necessary information (e.g., your name and the dates of our contact) required by law. 


Masks must be worn by all parties for all visits at all times. Masks must adequately cover the nose and mouth and fit securely around the face. Masks are to be supplied by the client. Due to the requirement to wear a mask during visits, there is no eating or drinking during visits. Any clients needing medical accommodation must provide documentation by a medical provider. These circumstances will be reviewed by the Center’s Chief Clinical Officer and will be accommodated only if it is possible to do so safely.  

For clients receiving psych testing services, masks can be removed with the authorization of a provider when clients are in offices alone with the door closed. Masks must be worn upon entry of any additional party to the room. 


Clients must maintain a distance of at least six feet from Center staff members. Visits will only be conducted in spaces where at least six feet of physical distance can be maintained. Any clients needing medical accommodation must provide documentation by a medical provider. These circumstances will be reviewed by the Center’s Chief Clinical Officer and will be accommodated only if it is possible to do so safely. Exceptions for social distancing requirements may be made at your provider’s discretion if medical treatment requires contact, such as medication administration, blood pressure monitoring, etc. In these instances, contact will be limited as much as possible. 


To check-in, clients must contact their clinician directly from outside of the building. When a clinician is ready to see a client, clinicians will meet a client outside and escort the client to the visit location. 


Clients must make the clinician aware of all parties that will be attending an in-person visit in advance of the visit. Attendees are restricted to those clinically necessary inperson as determined by the clinical staff. Meeting attendees will be limited in accordance with the availability of physical space and the requirement to maintain social distancing at all times. 


If visit attendees are asked to wait outside of the clinical office space, waiting outside is encouraged if possible. If not possible, a staff member will escort waiting parties to a designated waiting area. 


All clients are required to either wash hands with soap and water or to use hand sanitizer upon arrival to any Brookline Center buildings. 


All Center COVID-19 client visit guidelines apply to ALL client visits, including those conducted outdoors and at other community locations. 


Clients are asked to immediately exit the building upon the conclusion of their visit. Clinicians will escort clients to the exit. 


Any clients and/or appointment attendees not in compliance with the Center’s COVID-19 related guidelines will be asked to leave immediately. This includes, but is not limited to, anyone found or suspected to be symptomatic at the time of the visit.